To better understand this issue, I want to collect more information about it.ġ. Microsoft Support and Recovery Assistant to try to fix this issue. Close all the Office application, Regedit Editor-> HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\-> Go to Apps&Features, find Microsoft Office-> Modify->Ģ. Thanks for providing such detailed information.īase on this error message, we found these troubleshooting steps in some threads, you can follow the below steps to check the result:ġ.
Though it is a business license, I am the only user and administrator. I can use Office 365 web based, but wont allow me to run the apps on the laptop. My computer is a Microsoft Surface Laptop 3, running Windows 10 V2 Now, I have tried uninstalling Office and reinstalling it, Uninstalling the module through the device manager - which didn't happen, Emptying the NGC folder and resetting the TPM module using Windows Security. Server message: Keyset does not exist Keyset does not exist."
"Something went wrong, your computer Trusted Platform Module has malfunctioned. I keep getting an error when opening Office for the first time - trying to finish configuration after installation of Business O365:Īfter asking for my password and 2nd verification code, it reads:
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